Its like getting support out of Microsoft

Some things are impossible. And getting support out of Microsoft is almost one of them.
First of all I would like to say that Adobe has a great support section, especially the help database. But considering Microsoft base their entire support section on their "knowledge database," I've never found an answer to my problem in it.
Which leaves me with the last option of contacting them. I have only been able to contact them twice and only one time was helpful. They do respond to MSN Messenger and Explorer questions, and I did once find an email address but they wrote back saying the could not help.

So last time I had a problem I used their "contact system." I logged in using my Microsoft Passport (you have to register for a Microsoft Passport just to get support!) I chose my software. In this case it was Internet Explorer though the software I need support for is not normally listed. I was then asked to put in my product registration code. I didn't really see the point as its free but I put in my code and clicked next.

Then I see a screen displaying "this product was purchased under an original product manufacturer licence" and I must get support from the company I got it from. But I got it on a free damn Tiscali disc! "Excuse me I need support for some software you gave away on a free disc. Could you put me through to your Internet Explorer support section please." What the hell are Microsoft thinking?